Commonly asked questions
By offering concise and informative responses, this section helps users find solutions without the need to contact customer support, saving time
EdgeVPN is a privacy-focused VPN service operated by FastTec B.V. in the Netherlands. We provide secure, encrypted connections through 70+ Server Locations worldwide, protecting your online privacy with a strict zero-logs policy. EdgeVPN supports three advanced protocols (WireGuard, OpenVPN, and V2Ray) for optimal speed and censorship bypass.
EdgeVPN creates an encrypted tunnel between your device and our servers. All your internet traffic flows through this secure tunnel, hiding your real IP address and protecting your data from ISPs, hackers, and surveillance. Websites see our server's IP instead of yours, maintaining your privacy and security.
Yes, VPNs are legal in most countries including the US, UK, Canada, and EU nations. Some countries like China, Russia, and UAE restrict VPN use. EdgeVPN is a legitimate privacy tool used by millions worldwide. However, illegal activities remain illegal even with a VPN.
Each EdgeVPN subscription allows 3 simultaneous device connections. This covers most users' needs—for example, your phone, tablet, and laptop. All devices receive the same premium protection with full access to all server locations and protocols.
EdgeVPN currently supports iOS (15.0+) and Android (8.0+) with native apps. Windows and macOS applications are coming in Q2 2026. Browser extensions for Chrome and Firefox are planned for Q3 2026. You can use EdgeVPN on any device that supports our current platforms.
No. EdgeVPN maintains a strict zero-logs policy. We do not track, collect, or store any information about your browsing activity, connection times, IP addresses, or data transfers. We only use an anonymous customer ID for account management — no email, no personal data.
EdgeVPN uses military-grade encryption standards. WireGuard uses ChaCha20-Poly1305 encryption. OpenVPN uses AES-256-GCM encryption. V2Ray supports both AES-128-GCM and ChaCha20-Poly1305. All protocols provide security that would take billions of years to crack with current technology.
No. Your ISP can only see that you're connected to EdgeVPN servers. All your actual browsing activity, website visits, and data transfers are encrypted and hidden. Your ISP cannot see which websites you visit or what you do online when EdgeVPN is active.
A kill switch automatically blocks internet access if your VPN connection drops, preventing accidental exposure of your real IP address. Yes, EdgeVPN includes kill switch protection on both iOS and Android. Enable it in settings for maximum protection, especially when torrenting.
EdgeVPN encrypts all your data before it leaves your device. On public WiFi, hackers on the same network cannot intercept your passwords, emails, or personal information. All they see is encrypted data flowing to EdgeVPN servers. This makes public WiFi as safe as your home network.
Yes, EdgeVPN provides access to Netflix libraries from the US, UK, Japan, and many other countries. Our streaming-optimized servers are designed to work with major platforms. Simply connect to a server in your desired region and enjoy unrestricted access to regional content.
EdgeVPN works with 15+ major streaming platforms including Netflix, Disney+, Hulu, HBO Max, BBC iPlayer, Amazon Prime Video, YouTube Premium, Spotify, Crunchyroll, and DAZN. Our servers are regularly tested and optimized for streaming compatibility.
With WireGuard protocol, most users experience minimal speed loss. Our streaming-optimized servers are designed to handle 4K content without buffering. Many users actually see improved streaming speeds by bypassing ISP throttling. Choose servers geographically close to you for best performance.
Streaming services have geographic licensing agreements that restrict content to specific regions. They attempt to block VPNs to enforce these restrictions. EdgeVPN regularly updates server IPs and uses advanced techniques to maintain reliable access to streaming platforms.
EdgeVPN offers three protocols: WireGuard (fastest, best for everyday use), OpenVPN (reliable, best for firewall bypass), and V2Ray (best for censorship bypass). You can switch between protocols in the app settings to optimize for your specific needs.
For most users, WireGuard offers the best balance of speed and security. Use OpenVPN TCP when you need to bypass firewalls (especially at work or school). Use V2Ray when facing internet censorship or when other protocols are blocked. EdgeVPN makes switching easy.
Split tunneling lets you choose which apps use the VPN and which connect directly. EdgeVPN supports split tunneling on Android, allowing you to route specific apps through the VPN while others use your regular connection. This optimizes performance while maintaining protection where needed.
Yes, EdgeVPN includes comprehensive DNS leak protection on all platforms. We force all DNS queries through the VPN tunnel and use our own secure DNS servers. This prevents your ISP from seeing which websites you visit, even if your VPN connection has issues.
Router configuration guides will be available when our Windows/macOS applications launch in Q2 2026. Currently, EdgeVPN focuses on providing the best mobile experience on iOS and Android. Configuring EdgeVPN on compatible routers will protect all devices on your network.
V2Ray is an advanced protocol designed to bypass censorship. It disguises VPN traffic as normal HTTPS web browsing, defeating deep packet inspection used in countries like China, Iran, and UAE. Use V2Ray when other protocols are blocked or when you need maximum censorship bypass.
EdgeVPN offers three plans: Weekly ($2.99), Monthly ($5.99), and Yearly ($39.99, which is $3.33/month—our best value with 44% savings). All plans include the same features: 3 device connections, 70+ server locations, all three protocols, unlimited bandwidth, kill switch, and split tunneling.
All EdgeVPN payments are processed through the Apple App Store and Google Play Store. You can pay using any method supported by your app store account, including credit and debit cards, PayPal, Apple Pay, Google Pay, carrier billing, and gift cards. We never see or store your payment details.
All EdgeVPN purchases are made through the Apple App Store or Google Play Store. Refunds are handled according to their respective refund policies. If you need a refund, please request one directly through your app store account.
Yes, subscriptions automatically renew at the end of each billing period to ensure uninterrupted service. You can cancel auto-renewal at any time through your account settings, and you'll retain access until the end of your current billing period.
Yes, you can upgrade or downgrade your plan at any time through your account settings. When upgrading, you'll be charged the prorated difference. When downgrading, changes take effect at the end of your current billing period.
EdgeVPN is operated by FastTec B.V., based in the Netherlands. The Netherlands has strong privacy laws and is part of the EU's GDPR framework, providing excellent legal protection for user privacy. We're not subject to invasive surveillance laws found in some other jurisdictions.
EdgeVPN operates under Dutch law and maintains a zero-logs policy. If authorities request data, we have no user activity logs to provide. We don't collect browsing history, connection logs, or traffic data. We can't share what we don't have.
Yes, EdgeVPN fully supports P2P traffic and torrenting on all servers. Use servers in privacy-friendly jurisdictions like Netherlands, Switzerland, or Romania for optimal torrenting. Always enable the kill switch to prevent IP leaks if the VPN connection drops unexpectedly.
EdgeVPN's V2Ray protocol is specifically designed to bypass the Great Firewall of China. While no VPN can guarantee 100% uptime during sensitive periods, V2Ray's advanced obfuscation makes it one of the most effective solutions for accessing blocked content in China.
EdgeVPN hides your IP address and encrypts your traffic, providing strong privacy protection. However, complete anonymity requires additional measures: use private browsers, avoid logging into personal accounts, and practice good operational security. EdgeVPN is a powerful privacy tool, not a magic anonymity solution.
VPN speed depends on several factors: your base internet speed, distance to the server, server load, and protocol choice. For best performance, use WireGuard protocol and connect to servers geographically close to you. If speeds are consistently slow, try different servers or contact support for assistance.
Yes, EdgeVPN's WireGuard protocol adds minimal latency, making it suitable for gaming. Connect to servers close to game servers for best ping. EdgeVPN protects against DDoS attacks, allows access to geo-restricted games, and can bypass ISP throttling of gaming traffic.
Download EdgeVPN from the App Store (iOS) or Google Play (Android), create an account, choose a subscription plan, and tap connect. The app automatically selects the best server for you. Setup takes less than 2 minutes. Our one-tap connection makes it simple for everyone.
Yes, EdgeVPN provides customer support via email at support@fasttec.net. Our support team can help with setup, troubleshooting, subscription management, and any questions about our service. You can also visit our Help Center for guides and tutorials.
A no-logs policy means EdgeVPN doesn't track, collect, or store any information about your online activities. We don't keep logs of websites you visit, files you download, connection times, or IP addresses used. This ensures your privacy is protected even from us.
Still have questions?
If your question isn't listed here, feel free to contact us or start a live chat with our team. We're happy to help!
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