Commonly asked questions

EdgeVPN is a privacy-focused VPN service operated by FastTec B.V. in the Netherlands. We provide secure, encrypted connections through 70+ Server Locations worldwide, protecting your online privacy with a strict zero-logs policy. EdgeVPN supports three advanced protocols (WireGuard, OpenVPN, and V2Ray) for optimal speed and censorship bypass.

EdgeVPN creates an encrypted tunnel between your device and our servers. All your internet traffic flows through this secure tunnel, hiding your real IP address and protecting your data from ISPs, hackers, and surveillance. Websites see our server's IP instead of yours, maintaining your privacy and security.

Yes, VPNs are legal in most countries including the US, UK, Canada, and EU nations. Some countries like China, Russia, and UAE restrict VPN use. EdgeVPN is a legitimate privacy tool used by millions worldwide. However, illegal activities remain illegal even with a VPN.

Each EdgeVPN subscription allows 3 simultaneous device connections. This covers most users' needs,for example, your phone, tablet, and laptop. All devices receive the same premium protection with full access to all server locations and protocols.

EdgeVPN is available on iOS (15.0+), Android (8.0+), Android TV, Windows, and macOS, with browser extensions for Chrome, Edge, and Opera. Firefox extensions are coming soon. You can use EdgeVPN on any device that supports our current platforms.

No. EdgeVPN does not log your online activity: we do not record the websites you visit, the content of your traffic, your DNS queries or the addresses you connect to, and we do not keep logs that link your real IP address to your VPN sessions. To run the service we keep only limited account data, such as an anonymous Customer ID, your subscription status, the date of your last connection and your total data volume. The app works without your name or email address. Our Privacy Policy has the details.

EdgeVPN uses military-grade encryption standards. WireGuard uses ChaCha20-Poly1305 encryption. OpenVPN uses AES-256-GCM encryption. V2Ray supports both AES-128-GCM and ChaCha20-Poly1305. All protocols provide security that would take billions of years to crack with current technology.

No. Your ISP can only see that you're connected to EdgeVPN servers. All your actual browsing activity, website visits, and data transfers are encrypted and hidden. Your ISP cannot see which websites you visit or what you do online when EdgeVPN is active.

A kill switch automatically blocks internet access if your VPN connection drops, preventing accidental exposure of your real IP address. Yes, EdgeVPN includes kill switch protection on both iOS and Android. Enable it in settings for maximum protection, especially when torrenting.

EdgeVPN encrypts all your data before it leaves your device. On public WiFi, hackers on the same network cannot intercept your passwords, emails, or personal information. All they see is encrypted data flowing to EdgeVPN servers. This makes public WiFi as safe as your home network.

Yes, EdgeVPN provides access to Netflix libraries from the US, UK, Japan, and many other countries. Our streaming-optimized servers are designed to work with major platforms. Simply connect to a server in your desired region and enjoy unrestricted access to regional content.

EdgeVPN works with 15+ major streaming platforms including Netflix, Disney+, Hulu, Max, BBC iPlayer, Amazon Prime Video, YouTube Premium, Spotify, Crunchyroll, and DAZN. Our servers are regularly tested and optimized for streaming compatibility.

With WireGuard protocol, most users experience minimal speed loss. Our streaming-optimized servers are designed to handle 4K content without buffering. Many users actually see improved streaming speeds by bypassing ISP throttling. Choose servers geographically close to you for best performance.

Streaming services have geographic licensing agreements that restrict content to specific regions. They attempt to block VPNs to enforce these restrictions. EdgeVPN regularly updates server IPs and uses advanced techniques to maintain reliable access to streaming platforms.

EdgeVPN offers three protocols: WireGuard (fastest, best for everyday use), OpenVPN (reliable, best for firewall bypass), and V2Ray (best for censorship bypass). You can switch between protocols in the app settings to optimize for your specific needs.

For most users, WireGuard offers the best balance of speed and security. Use OpenVPN TCP when you need to bypass firewalls (especially at work or school). Use V2Ray when facing internet censorship or when other protocols are blocked. EdgeVPN makes switching easy.

Split tunneling lets you choose which apps use the VPN and which connect directly. EdgeVPN supports split tunneling on iOS and Android when using the V2Ray protocol, allowing you to route specific apps through the VPN while others use your regular connection. This optimizes performance while maintaining protection where needed.

Yes, EdgeVPN includes comprehensive DNS leak protection on all platforms. We force all DNS queries through the VPN tunnel and use our own secure DNS servers. This prevents your ISP from seeing which websites you visit, even if your VPN connection has issues.

Router configuration guides are now available alongside our Windows and macOS applications. EdgeVPN provides a great experience on iOS, Android, Windows, and macOS. Configuring EdgeVPN on compatible routers will protect all devices on your network.

V2Ray is an advanced protocol designed to bypass censorship. It disguises VPN traffic as normal HTTPS web browsing, defeating deep packet inspection used in countries like China, Iran, and UAE. Use V2Ray when other protocols are blocked or when you need maximum censorship bypass.

EdgeVPN offers three plans: Monthly (€9.99), Yearly (€59.99, which is €5.00/month, saving 50%), and 2 Years (€89.99, which is €3.75/month — our best value, saving 62% compared to the monthly plan). Prices are in EUR and include VAT. All plans include the same features: 3 device connections, 70+ server locations, all three protocols, unlimited bandwidth, kill switch, and split tunneling.

You can pay in two ways. On our website at shop.edgevpn.tech you pay securely at checkout, processed by Stripe; we never see or store your card details, and you receive an invoice. In the EdgeVPN app, payments are processed by the Apple App Store or Google Play Store, with any method supported by your store account, such as cards, PayPal, Apple Pay, Google Pay, carrier billing and gift cards.

It depends on where you bought. In the app: purchases are processed by Apple or Google, so request a refund through your App Store or Google Play account. On our website: Premium starts immediately after payment, and at checkout you agree to that start and acknowledge that you thereby lose your 14-day right of withdrawal. If Premium does not work for you, email support@fasttec.net and we will help you or, at our discretion, refund your payment.

Yes, subscriptions automatically renew at the end of each billing period to ensure uninterrupted service. You can cancel auto-renewal at any time through your account settings, and you'll retain access until the end of your current billing period.

Yes, you can upgrade or downgrade your plan at any time through your account settings. When upgrading, you'll be charged the prorated difference. When downgrading, changes take effect at the end of your current billing period.

Yes. Buy Premium on our website at shop.edgevpn.tech: Monthly (€9.99), Yearly (€59.99) or 2 Years (€89.99, only on the website). Prices include VAT. One web subscription covers your phone plus 3 other devices, and you manage billing, cancellation and invoices in your account at shop.edgevpn.tech.

Sign in at shop.edgevpn.tech and open My devices. Link your phone by pasting the Customer ID from the app (Settings, tap the Id). For a computer or browser extension, choose "Computer or browser", click "Get code" and enter the code with "Log in by code". For a TV or router, enter the 6-character code it shows under "TV, router or a device showing a code".

EdgeVPN is operated by FastTec B.V., based in the Netherlands. The Netherlands has strong privacy laws and is part of the EU's GDPR framework, providing excellent legal protection for user privacy. We're not subject to invasive surveillance laws found in some other jurisdictions.

EdgeVPN operates under Dutch law and maintains a zero-logs policy. If authorities request data, we have no user activity logs to provide. We don't collect browsing history, connection logs, or traffic data. We can't share what we don't have.

Yes, EdgeVPN fully supports P2P traffic and torrenting on all servers. Use servers in privacy-friendly jurisdictions like Netherlands, Switzerland, or Romania for optimal torrenting. Always enable the kill switch to prevent IP leaks if the VPN connection drops unexpectedly.

EdgeVPN's V2Ray protocol is specifically designed to bypass the Great Firewall of China. While no VPN can guarantee 100% uptime during sensitive periods, V2Ray's advanced obfuscation makes it one of the most effective solutions for accessing blocked content in China.

EdgeVPN hides your IP address and encrypts your traffic, providing strong privacy protection. However, complete anonymity requires additional measures: use private browsers, avoid logging into personal accounts, and practice good operational security. EdgeVPN is a powerful privacy tool, not a magic anonymity solution.

VPN speed depends on several factors: your base internet speed, distance to the server, server load, and protocol choice. For best performance, use WireGuard protocol and connect to servers geographically close to you. If speeds are consistently slow, try different servers or contact support for assistance.

Yes, EdgeVPN's WireGuard protocol adds minimal latency, making it suitable for gaming. Connect to servers close to game servers for best ping. EdgeVPN protects against DDoS attacks, allows access to geo-restricted games, and can bypass ISP throttling of gaming traffic.

Download EdgeVPN from the App Store (iOS) or Google Play (Android), create an account, choose a subscription plan, and tap connect. The app automatically selects the best server for you. Setup takes less than 2 minutes. Our one-tap connection makes it simple for everyone.

Yes, EdgeVPN provides customer support via email at support@fasttec.net. Our support team can help with setup, troubleshooting, subscription management, and any questions about our service. You can also visit our Help Center for guides and tutorials.

A no-logs policy means EdgeVPN doesn't track, collect, or store any information about your online activities. We don't keep logs of websites you visit, files you download, connection times, or IP addresses used. This ensures your privacy is protected even from us.