Refund Policy

Last updated: 19 October 2026

You can buy EdgeVPN Premium on our website (shop.edgevpn.tech) or in the EdgeVPN app through the App Store or Google Play. How a refund works depends on where you bought your subscription. This policy is part of our Terms of Service.

Bought on our website: 14-day money-back guarantee

Not satisfied? You get a full refund within 14 days after you first buy a subscription, without giving a reason.
To request it, email support@fasttec.net from the email address of your account, and include your order number (you find it under Orders & invoices at shop.edgevpn.tech). You can also use the model withdrawal form at the end of our Terms of Service.
We refund the full amount within 14 days after your request, using the payment method you paid with. You receive a credit note by email.
Your Premium ends when we process the refund.
If you have used the money-back guarantee before for the same plan, your statutory 14-day right of withdrawal still applies: we then refund the amount minus a proportionate amount for the days you used Premium.

Renewals of a website subscription

The money-back guarantee applies to your first purchase, not to automatic renewals.
You can cancel at any time under Subscriptions at shop.edgevpn.tech. Premium stays active until the end of the period you paid for, and you are not charged again.
After the first period of a Yearly or 2-Year plan, you can end a renewed subscription at any time with one month's notice: we then refund the remaining full months of the renewed period. Cancel in your account and email support@fasttec.net to request this.

Bought in the App Store or Google Play

Apple and Google process these payments, so refunds follow their refund policies and you request them directly from them:

App Store (iPhone, iPad, Mac, Apple TV): go to reportaproblem.apple.com, sign in with your Apple ID, choose the EdgeVPN purchase and select "Request a refund". More information: Apple Support.
Google Play (Android, Android TV): go to play.google.com, open Payments & subscriptions, find the EdgeVPN purchase and request a refund. More information: Google Play Help.

We cannot refund app store purchases ourselves, but we are happy to help if you have a question.

If something does not work

If Premium does not work as promised, contact support@fasttec.net first. We will try to solve the problem. If we cannot, you have the rights the law gives you, including a price reduction or a refund.

Contact

FastTec B.V., Mattenbieslaan 105, 3452 AD Vleuten, the Netherlands. Email: support@fasttec.net.