Terms of Service

Last updated: 19 October 2026

These Terms of Service ("Terms") apply to your use of EdgeVPN: our apps and browser extensions, our VPN servers, our website edgevpn.tech and our web shop shop.edgevpn.tech (together the "Service"). Please read them carefully. By using the Service or buying a subscription, you agree to these Terms.

1. Who we are

The Service is provided by FastTec B.V., Mattenbieslaan 105, 3452 AD Vleuten, the Netherlands, registered with the Dutch Chamber of Commerce under number 93135645, VAT number NL866288582B01 ("we", "us"). You can contact us at support@fasttec.net.

2. The Service

EdgeVPN encrypts your internet connection and routes it through our VPN servers in the location you choose.
Free version: you can use EdgeVPN for free with a limited selection of servers and features. We may change or end the free version at any time.
Premium: with a paid subscription you get access to all server locations and features of your plan, as described on our website at the moment you buy.
We use our best efforts to keep the Service available and fast, but we cannot guarantee that it is always available without interruption, that a particular server location is always offered, or that particular websites or streaming services can be reached through it. We may need to carry out maintenance or change server locations.
How we handle personal data is described in our Privacy Policy. We do not log your online activity.

3. Who can use EdgeVPN

You must be at least 16 years old to use EdgeVPN. If you are under 18, you may only buy a subscription with the permission of a parent or guardian. You are responsible for making sure that using a VPN is allowed in the country where you use it.

4. Your account and devices

App: the EdgeVPN app identifies you with a random Customer ID. Keep your device and your Customer ID safe; anyone who has your Customer ID can use your subscription.
Web shop: if you buy on our website, you create an account with your email address and a password. Keep your login details secret and tell us immediately if you think someone else is using your account.
Devices: a subscription bought on our website can be used on one phone or tablet plus up to 3 other devices (computers, browser extensions, TVs or routers) that you link under My devices. A subscription bought in an app store can be shared with up to 3 linked devices. A subscription is for your personal use and that of your household; you may not resell it or share it with others.

5. Buying a subscription

5.1 Purchases in the App Store or Google Play

If you buy Premium in the EdgeVPN app, the purchase, payment, renewal, cancellation and refunds are handled by Apple or Google under their own terms. You manage these subscriptions in the settings of your App Store or Google Play account. These Terms apply to your use of the Service.

5.2 Purchases on our website

You can buy a Monthly, Yearly or 2-Year plan in our web shop. The prices on the website include VAT, unless stated otherwise. For business customers in another EU country with a valid VAT number, the reverse-charge mechanism applies.
The contract is concluded when you complete your payment. We confirm your order by email and send you an invoice.
Payments are processed by Stripe. We never receive your card details.
Premium starts immediately after your payment.

5.3 Automatic renewal and cancellation

Your subscription renews automatically at the end of each period, for a period of the same length and at the price that applies to your subscription, until you cancel. We charge the payment method you used.
You can cancel at any time in your account at shop.edgevpn.tech under Subscriptions. Premium then stays active until the end of the period you have already paid for, and we do not charge you again.
After the first period of a Yearly or 2-Year plan, you can end a renewed subscription at any time with one month's notice: the subscription then ends at the end of the current month, and we refund the payment for the remaining full months of the renewed period. To request this, cancel in your account and email support@fasttec.net.
If a renewal payment fails, we retry it. Premium stays active for 3 days after the end of the paid period; if the payment still fails, Premium ends.

5.4 Price changes

We may change our prices. Changes do not affect a period you have already paid for. For an existing subscription bought on our website, we will tell you about a price increase by email at least 30 days before it applies to your next renewal. If you do not agree, you can cancel before the renewal.

6. 14-day money-back guarantee and right of withdrawal

6.1 Money-back guarantee (website purchases)

If you are not satisfied, you can get a full refund within 14 days after you first buy a subscription on our website, without giving a reason. Email support@fasttec.net from the email address of your account, or use the model form at the end of these Terms. We refund the full amount within 14 days after your request, using the payment method you used. Your Premium ends when we process the refund.

6.2 Your statutory right of withdrawal

If you are a consumer, you have the legal right to withdraw from a contract concluded online within 14 days after it is concluded, without giving a reason. The money-back guarantee above gives you at least the same protection: within those 14 days you get your money back in full.

If you have used the money-back guarantee before for the same plan, your statutory right of withdrawal still applies. Because you asked for Premium to start immediately, we then deduct an amount proportionate to the days you used Premium before you withdrew, and refund the rest.

To withdraw, send us a clear statement, for example by email or with the model form at the end of these Terms. It is enough to send it before the 14 days have passed.

6.3 Renewals and app store purchases

The money-back guarantee applies to your first purchase of a subscription, not to automatic renewals; for renewals, see section 5.3. Refunds for purchases in the App Store or Google Play follow the policies of Apple and Google. See our Refund Policy.

7. Acceptable use

You may not use EdgeVPN to:

break the law, or to help others do so;
send spam, phishing or other unsolicited messages;
spread malware, or attack, scan, probe or disrupt other systems or networks, including ours;
distribute child sexual abuse material or other illegal content;
infringe the intellectual property or other rights of others;
resell, share or rent out your subscription, or bypass the limits of your plan;
place an unreasonable load on our servers with automated or excessive traffic, or otherwise harm the Service or other users.

Because we do not log your online activity, we act on abuse reports and technical signals, such as attacks coming from our servers. If you break these rules, we may suspend or end your use of the Service, where possible after warning you. If we end your subscription because you seriously breached these Terms, you are not entitled to a refund.

8. Intellectual property

All rights in the Service, our apps, our website, the EdgeVPN name and logo belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use our apps for as long as you use the Service in line with these Terms. You may not copy, modify, decompile or reverse engineer our apps, except where the law allows this. Our apps contain open-source components, which are subject to their own licenses.

9. Third-party services

The Service works together with services of third parties, such as the App Store, Google Play and Stripe. Their own terms apply to them. We are not responsible for the content of websites and services you visit through EdgeVPN.

10. Liability

We provide the Service with care. If the Service does not work as agreed, you have the rights the law gives you, including the right to have the problem fixed and, where it cannot be fixed, to a price reduction or to end the contract.
We are not liable for indirect damage, such as lost profits or lost data, or for damage caused by your breach of these Terms, by the use of the Service in violation of the law, or by circumstances beyond our control (such as failures of internet providers, power outages or actions of authorities).
Our total liability is limited to the amount you paid us for the Service in the 12 months before the event that caused the damage.
These limitations do not apply to damage caused by our intent or gross negligence, to death or personal injury, or where the law does not allow such limitations. Nothing in these Terms limits the rights you have as a consumer under mandatory law.

11. Ending the Service

You can stop using EdgeVPN at any time and cancel your subscription as described in section 5.3.
We may end a subscription with at least 30 days' notice, for example if we stop offering the Service. We then refund the part of the subscription you have already paid for but cannot use.
We may suspend or end the Service immediately if you seriously breach these Terms (see section 7).

12. Changes to these Terms

We may change these Terms, for example because of new features or changes in the law. We will tell you about important changes by email or in the app at least 30 days before they take effect. If you do not agree, you can cancel your subscription before the changes take effect; for a website subscription, we then refund the part of the period you have already paid for but not yet used. Changes do not apply to a period you have already paid for if they are to your disadvantage, unless the law requires them.

13. Complaints

If you have a complaint about the Service, email support@fasttec.net with a clear description. We confirm receipt and give a substantive answer within 14 days. If that takes longer, we tell you when you can expect an answer.

14. Business customers

If you buy for a business, these Terms apply too, except the provisions that only protect consumers, such as the right of withdrawal in section 6.2.

15. Governing law and disputes

These Terms are governed by Dutch law. If you are a consumer living in another country, you keep the protection of the mandatory rules of the law of your country. Disputes are submitted to the competent court in the Netherlands; as a consumer, you may also bring a dispute before the court of the place where you live.

16. Other provisions

If a provision of these Terms is invalid, the other provisions remain in force, and we replace the invalid provision by a valid one that comes as close as possible to its purpose. If we do not enforce a right, we do not waive it. We may transfer our rights and obligations under these Terms to another company that continues the Service; we will tell you about this, and you can then end your subscription.

Model withdrawal form

Complete and return this form only if you want to withdraw from the contract.

To: FastTec B.V., Mattenbieslaan 105, 3452 AD Vleuten, the Netherlands, support@fasttec.net

I hereby give notice that I withdraw from my contract for the following service: EdgeVPN Premium, plan: ..........

Ordered on: .......... / Order number: ..........

Name: ..........

Email address of my account: ..........

Address: ..........

Date: ..........

Signature (only if this form is sent on paper): ..........