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Billing6 min read

Managing Your Subscription

By EdgeVPN Support•

Managing your EdgeVPN subscription is simple and straightforward. This comprehensive guide covers everything you need to know about viewing your subscription details, upgrading or downgrading plans, updating payment information, and managing renewals.

Accessing Your Subscription Dashboard

All subscription management is handled through your EdgeVPN account portal:

Via Web Browser

  1. Visit edgevpn.com/account or my.edgevpn.com
  2. Click "Sign In" in the top right corner
  3. Enter your customer ID (found in your app)
  4. You'll be directed to your Account Dashboard
  5. Click on "Subscription" or "Billing" in the sidebar

Via Mobile App

  1. Open EdgeVPN on your device
  2. Tap the menu icon (three lines) or your profile picture
  3. Select "Account" or "My Subscription"
  4. Authenticate with Face ID/Touch ID if prompted
  5. View subscription details and options

Via Desktop App

  1. Launch EdgeVPN on your computer
  2. Click Settings (gear icon)
  3. Navigate to "Account" tab
  4. Click "Manage Subscription" - opens web browser to account portal

Understanding Your Subscription Details

Your subscription dashboard displays important information:

Current Plan Information

Plan Type

  • Free, Basic, or Premium
  • Monthly or Annual billing cycle
  • Number of simultaneous connections allowed
  • Data allowance (if applicable)

Renewal Date

  • Next billing date for paid plans
  • Amount to be charged
  • Automatic renewal status (ON/OFF)

Payment Method

  • Credit card (last 4 digits)
  • PayPal email
  • Other payment methods (Google Pay, Apple Pay, cryptocurrency)

Subscription Status

  • Active: Your subscription is current and working
  • Expiring Soon: Renewal date approaching
  • Payment Failed: Update payment method required
  • Cancelled: Will expire on specified date

Usage Statistics

View your current usage:

  • Data Used: Current month's bandwidth consumption (Free/Basic plans)
  • Devices: Number of devices currently using your account
  • Connection Time: Total VPN connection hours this month

Upgrading Your Plan

Ready for more features? Upgrading is instant:

From Free to Basic or Premium

  1. Sign in to your account at edgevpn.com/account
  2. Navigate to "Subscription" section
  3. Click "Upgrade Plan" or "Change Plan"
  4. Select your new plan:
    • Basic: 100GB/month, 70+ servers, 5 devices
    • Premium: Unlimited data, 70+ servers, 10 devices
  5. Choose billing cycle:
    • Monthly: Pay month-to-month with flexibility
    • Annual: Save 20-40% with yearly billing
  6. Enter payment details:
    • Credit/debit card
    • PayPal
    • Google Pay or Apple Pay
    • Cryptocurrency (Bitcoin, Ethereum)
  7. Review order summary and total amount
  8. Click "Complete Upgrade"
  9. Instant activation: Your new plan is active immediately

From Basic to Premium

  1. Go to Account Dashboard > Subscription
  2. Click "Upgrade to Premium"
  3. Review additional features you'll receive:
    • Unlimited data (vs 100GB)
    • 20+ additional server locations
    • 5 extra simultaneous connections
    • Priority customer support
  4. Choose billing cycle (monthly or annual)
  5. Prorated billing: You'll only pay the difference for the current billing period
  6. Confirm upgrade
  7. Premium features activate immediately

Billing Cycle Changes

You can switch between monthly and annual billing:

Monthly to Annual

  • Saves 20-40% compared to monthly billing
  • Prorated credit applied for remaining monthly period
  • Next charge will be annual price on renewal date

Annual to Monthly

  • Takes effect after current annual period ends
  • No immediate charges; switches to monthly on next renewal
  • Lose annual discount savings

Downgrading Your Plan

Need to reduce costs? You can downgrade at any time:

From Premium to Basic or Free

  1. Sign in to your account portal
  2. Go to Subscription > Change Plan
  3. Select "Downgrade" or choose a lower plan
  4. Review what you'll lose:
    • Premium to Basic: Unlimited data → 100GB/month, fewer servers, fewer devices
    • Premium/Basic to Free: Limited to 10GB/month, 15 servers, 1 device
  5. Choose when to downgrade:
    • Immediately: Downgrade now, receive prorated credit
    • At renewal: Keep current plan until end of billing period (recommended)
  6. Confirm downgrade

Important Downgrade Notes

Data Allowance: If downgrading to a plan with data limits, monitor your usage to avoid overages.

Device Limits: If you have more devices connected than your new plan allows, you'll need to disconnect excess devices.

Prorated Credits: If downgrading immediately, the unused portion of your current plan is credited to your account or refunded based on your payment method.

No Partial Refunds: When downgrading at renewal (recommended), you keep full access to your current plan until the end of the billing period.

Updating Payment Methods

Keep your payment information current to avoid service interruptions:

Change Credit Card

  1. Go to Account Dashboard > Billing or Payment Methods
  2. Click "Payment Methods" or "Update Card"
  3. Click "Add New Payment Method" or "Replace"
  4. Enter new card details:
    • Card number
    • Expiration date
    • CVV security code
    • Billing ZIP/postal code
  5. Click "Save" or "Update"
  6. Set as default if you have multiple payment methods
  7. Old card can be removed or kept as backup

Add or Change PayPal

  1. Navigate to Payment Methods in your account
  2. Click "Add PayPal" or "Link PayPal Account"
  3. Click "Connect with PayPal"
  4. Log in to PayPal in the popup window
  5. Authorize EdgeVPN to charge your PayPal account
  6. Return to EdgeVPN dashboard
  7. Set as default payment method if desired

Add Alternative Payment Methods

Google Pay / Apple Pay

  1. Select "Add Payment Method"
  2. Choose Google Pay or Apple Pay
  3. Follow authentication prompts
  4. Confirm and save

Cryptocurrency

  1. Select "Pay with Crypto"
  2. Choose your cryptocurrency (Bitcoin, Ethereum, etc.)
  3. Copy the payment address or scan QR code
  4. Send exact amount from your wallet
  5. Wait for blockchain confirmation (10-60 minutes)
  6. Your subscription activates automatically

Note: Cryptocurrency payments don't auto-renew. You'll need to manually renew when your subscription expires.

Remove Payment Methods

  1. Go to Payment Methods section
  2. Find the payment method to remove
  3. Click "Remove" or trash icon
  4. Confirm removal
  5. Note: You must have at least one payment method if you have an active paid subscription

Managing Automatic Renewal

Control whether your subscription renews automatically:

Disable Auto-Renewal

  1. Sign in to account dashboard
  2. Go to Subscription section
  3. Find "Auto-Renewal" toggle or link
  4. Click "Turn Off Auto-Renewal" or toggle to OFF
  5. Confirm your decision
  6. You'll receive confirmation email
  7. Your subscription remains active until the end of the current billing period
  8. After expiration, you'll be moved to Free plan (if available) or service ends

Use Case: You want to use EdgeVPN for a single month or specific period without ongoing charges.

Enable Auto-Renewal

  1. Go to Subscription in account dashboard
  2. Click "Enable Auto-Renewal" or toggle to ON
  3. Confirm your payment method is valid
  4. Save changes
  5. Your subscription will automatically renew on the due date

Recommended: Keep auto-renewal enabled to avoid service interruptions.

Viewing Billing History

Track all your EdgeVPN charges:

  1. Sign in to account portal
  2. Navigate to "Billing" or "Invoice History"
  3. View list of all charges:
    • Date
    • Amount
    • Plan type
    • Payment method used
    • Invoice number
  4. Download invoices: Click "Download PDF" next to any charge
  5. Print or save for your records

Use Case: Expense reporting, tax documentation, budget tracking.

Understanding Charges

Your invoice will show:

Subscription Charges

  • Plan name (Basic Monthly, Premium Annual, etc.)
  • Billing period covered
  • Base subscription price

Prorated Charges

  • When upgrading mid-cycle, you pay only for the remaining days
  • Example: Upgrade from Basic to Premium on day 15 of 30-day cycle = 50% of price difference

Taxes and Fees

  • VAT (for EU customers)
  • Sales tax (for applicable US states)
  • No hidden fees,price shown is what you pay

Credits and Refunds

  • Downgrade credits
  • Promotional discounts
  • Referral credits

Subscription Notifications

EdgeVPN sends email notifications for:

Renewal Reminders

  • 7 days before renewal date
  • 24 hours before renewal (if auto-renewal is OFF)

Payment Confirmations

  • Immediate confirmation when payment succeeds
  • Receipt with invoice details

Payment Failures

  • Alert if payment method fails
  • Instructions to update payment info
  • Grace period information (typically 7 days)

Plan Changes

  • Confirmation of upgrades or downgrades
  • New subscription details

Expiration Warnings

  • 7 days before subscription expires (if auto-renewal is OFF)
  • Day of expiration

Managing Email Preferences

  1. Go to Account Settings > Notifications
  2. Toggle email types:
    • ☑ Billing and subscription updates (recommended,can't disable)
    • ☑ Payment reminders
    • ☐ Marketing and promotional emails
    • ☐ Feature announcements
  3. Save preferences

Multi-Device Management

Manage devices using your subscription:

View Connected Devices

  1. Go to Account Dashboard > Devices
  2. See all devices currently using your account:
    • Device name (iPhone, Windows PC, etc.)
    • Last connection date and time
    • Location of last connection
    • Platform (iOS, Android, Windows, macOS, Linux)

Remove Device

  1. Find the device you want to disconnect
  2. Click "Remove" or "Disconnect"
  3. Confirm removal
  4. That device will be signed out immediately

Use Case: You sold a device, lost a phone, or want to free up a device slot.

Rename Devices

  1. Click device name or "Edit" icon
  2. Enter new name (e.g., "Work Laptop", "Personal iPhone")
  3. Save changes
  4. Makes device management easier when you have multiple devices

Family and Team Subscriptions

Manage shared subscriptions:

Share Your Subscription

Some Premium plans allow sharing:

  1. Go to Account > Family Sharing
  2. Click "Invite Member"
  3. Share your subscription code with family member
  4. They enter the code in their app to join
  5. Their usage counts toward your plan's device limit

Leave a Family Plan

If someone shared their subscription with you:

  1. Go to Subscription > Family Plan
  2. Click "Leave Family Plan"
  3. Confirm
  4. You'll need your own subscription to continue using EdgeVPN

Common Subscription Issues

Payment Failed

What to do:

  1. Update your payment method with current card
  2. Ensure sufficient funds/credit available
  3. Check card isn't expired
  4. Try alternate payment method (PayPal, etc.)
  5. Contact your bank if card is being declined
  6. You typically have 7-day grace period before service suspends

Can't Upgrade

Possible causes:

  1. Payment method issue,update payment info
  2. Browser cache,try incognito/private mode
  3. Account restriction,contact support
  4. Geographic restriction,check if EdgeVPN operates in your country

Subscription Not Showing After Payment

Solutions:

  1. Log out and log back in
  2. Wait 5-10 minutes for processing
  3. Check email for payment confirmation
  4. Force refresh app (close completely and reopen)
  5. Check payment was actually processed (bank statement)
  6. Contact support with order number

Getting Support

Need help with subscription issues?

24/7 Live Chat

  • Visit edgevpn.com
  • Click chat icon in bottom right
  • Instant support for billing questions

Email Support

  • billing@edgevpn.com for subscription issues
  • Include account email and order number
  • Response within 24 hours

In-App Support

  • App Settings > Help & Support > Contact Us
  • Submit ticket with details

Phone Support (Premium customers)

  • Available in account dashboard
  • Priority support line

Pro Tips for Subscription Management

  1. Set Annual Billing: Save 20-40% compared to monthly
  2. Calendar Reminder: Set reminder 1 week before renewal if auto-renew is off
  3. Download Invoices: Keep records for tax purposes
  4. Try Before Upgrading: Use Free plan to test service before committing
  5. Monitor Usage: Check data usage regularly on Free/Basic plans
  6. Update Payment Info Proactively: Before cards expire
  7. Use Strong Password: Protect your account and payment information
  8. Enable 2FA: Add two-factor authentication for security
  9. Check for Promotions: Look for annual plan discounts
  10. Refer Friends: Earn credits through referral program

Your EdgeVPN subscription is flexible and easy to manage. Whether you're upgrading for more features, pausing service temporarily, or updating payment methods, all subscription management can be done quickly through your account dashboard without needing to contact support.

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